Terms of Service

Last updated: 7/5/2025

1. Acceptance of Terms

By accessing and using SupportTik, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

SupportTik provides a comprehensive customer support platform including ticketing, live chat, knowledge base, analytics, and automation features. Our service is designed to help businesses manage and improve their customer support operations.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to use the service to:

  • Violate any applicable laws or regulations
  • Transmit harmful, threatening, abusive, or defamatory content
  • Interfere with or disrupt the service's operation
  • Attempt unauthorized access to our systems or other users' accounts
  • Use the service for any illegal or unauthorized purpose
  • Spam or send unsolicited communications

5. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access to our services. We may perform maintenance, updates, or modifications that may temporarily affect service availability.

6. Data and Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information. By using our service, you consent to the collection and use of information as outlined in our Privacy Policy.

7. Subscription and Billing

Paid subscriptions are billed in advance on a monthly or annual basis. You may cancel your subscription at any time, but refunds are not provided for partial months or unused portions of your subscription.

8. Intellectual Property

The service and its original content, features, and functionality are owned by SupportTik and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

9. Limitation of Liability

SupportTik shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

10. Termination

We may terminate or suspend your account and access to the service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

11. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

12. Contact Information

For questions about these Terms of Service, contact us at legal@supporttik.com.